Tag Archives: Cleaning

  • -

Cleaning Consultants tip – Laundering Microfibre Cleaning Cloths

Tags : 

FM Contract Solutions team of expert cleaning consultants often encounter cleaning issues relating to poor maintenance or lack of maintenance of Microfibre cloth. Effective Laundering of Microfibre cleaning cloths is essestial to maintain cleaning standards and prevent cross contamination.

Microfibre is, by design, a superior cleaning agent that attracts and holds onto a variety of organic and inorganic soils. If these contaminants are not effectively removed by the laundering process there will be a rapid deterioration in cleaning efficacy and increased risk for staff and building occupants. Microfibre cloths can act as an ideal breeding ground for bacteria growth and cross contamination.

It is important that contractors and in-house cleaning managers look closely at the care and maintenance of microfibre mops and cloths, with a particular emphasis on effective laundering procedures and protocols to minimise cross contamination.

Many cleaning contractors ‘clean’ their microfibre by manual rinsing or dipping the cloth in disinfectant. This is very poor practice as it does not release the soil load and can lead to rapid deterioration of cloths and mops and loss of cleaning effectiveness. Common Quat-based disinfectants, for instance, reduce cleaning efficiency of microfibre and have limited effectiveness in lowering bacterial contamination unless the cloth is thoroughly cleaned beforehand. Consequently, contractors could find that they are increasing their workload and exposing their workers and clients to health risks by spreading dirt and contaminants onto surfaces, rather than removing them.

To read more on this topic, follow this link to the full article on Linkedin

To read this article on the Australian Hospital and Healthcare Bulletin Click here..


  • -

Performance Management of Government Cleaning Contracts

Tags : 

conditions-680x400Performance Management of Government cleaning contracts is essential for Government Departments who have a legal obligation to obtain best value for money from their contracts.  This is especially true with soft service contracts and in particular, Government facility cleaning contracts. Cleaning is a key factor in building maintenance as cleaning, or the lack thereof, can have a massive impact on asset life cycle, the Health and safety of building occupants and users and the productivity of building workers.

The standard of cleaning in Government buildings is critical to protect public assets and  public health. The implementation of Contract Performance Management for Government Cleaning contracts will bring about measurable outcomes and high standards  of service delivery.

Guides to Contract Performance Management

The Queensland government Department of Housing & Public Works Procurement Transformation Division has published an excellent guide on managing & monitoring supplier performance.  The document is intended to serve as a guide to Queensland government procurement officers.  However, it is a handy guide to had to any government or business seeking to procure goods or services.  It addresses the need for contract-specific auditing to identify risks associated with supplier engagement and to take action to mitigate those risks.

The guide also recommends regular contract specific audits to monitor performance and identify and manage risks. FM Contract Solutions specialises in development of sustainable soft Service Contracts for cleaning, waste and grounds maintenance services.  FM Contract Solutions also supplies Audit Services including Cleaning Audits, Grounds Maintenance Audits and contract compliance audits.

The Queensland Government guide also recommends that contractors provide ‘written reports on performance as one of the contract deliverables, for example, consultancies‘ as an additional mechanism for monitoring and managing the supplier’s performance.  FM Contract Solutions recommend the implementation of CiMAS Contract Performance Management Software for monitoring and report generation.  CiMAS offers a configurable reporting dashboard that enables viewing of contract performance in real time combined with powerful Data filters which enable users to drill down on data and deliver meaningful comprehensive performance reports quickly and easily.

The Australian National Audit Office (ANAO) also publish a handy guide to developing contracts and contract performance management.

All Government Departments and Organisations have a legal obligation to obtain value for money from their contracts.  Contact FM Contract Solutions now for more information on how we can assist in developing and implementing Contract Performance Management strategies to make cleaning and other soft service contract activities transparent and accountable.

Follow this topic on LinkedIn


  • -

Customer Service in the Cleaning Industry

Tags : 

restroom audit cropFM Contract Solutions help Facility Managers develop sustainable service contracts that enable positive outcomes and long term contractual arrangements and high standards of customer service from cleaning service providers. The reader may notice that we prefer to refer to cleaning contractors as ‘Cleaning Service Providers’. As Contract Performance Management specialists, we believe that a proactive approach to customer service provides a massive advantage for contractors.

Good Customer Service provides a critical Point of Difference in winning and maintaining contracts for Cleaning Service Providers. A online article by Ron Kaufman highlights the importance of leadership in developing a customer service focus and emphasises that ‘A strong service culture leads to sustained improvements to customer experience, and a sustainable competitive advantage for organisations.’

Unfortunately, many cleaning service providers have a slap dash approach to customer service and regard customer complaints as an annoyance, rather than as an opportunity to improve their business and add value to the relationships with their customers.   Furthermore,  there seems to be a reluctance from some cleaning contractor management teams to understand customer service and place more emphasis on this critical part of doing business.

Over the last 30 years, the team at FM Contract Solutions have seen many contractors lose tenders and customers through poor customer service. The CEO of FM Contract Solutions, Brian Clark, has published an article on Customer Service in the Cleaning Industry which cleaning service  providers should read.

To read the article click here


  • -

10 Tips for writing Tender Submissions

Tags : 

conditions-680x400

10 Tips for writing Tender Submissions

FM Contract Solutions offers specialist consultancy services in the development, engineering, evaluation and performance management of soft service contracts in the facility management and healthcare sectors. One of our areas of expertise is the preparation and evaluation of cleaning tenders.

Writing stand out tender submissions is a key requirement for success as a service business.

Statistics suggest that approximately 60% of submissions for service tenders are incomplete or marked as non-compliant because the respondents had not fully complied with the customer’s requirements. This is an astounding statistic when you consider how much time and money is involved in costing and preparing tenders. Many contractors for cleaning tenders are left wondering why they consistently don’t make the short list or win tenders for which they have the capacity and capability to win, yet will make same mistakes time and time again.

This article on Linkedin spells out 10 basic tips to make your tender stand out from the rest.

To read the article click here