Category Archives: Cleaning Audits

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Auditing Cleaning to determine value for money

FM Contract Solutions have a national team of expert cleaning consultants auditing cleaning1-10 Audit Scale in commercial facilities. Professional cleaning audits provide a real-time snapshot of actual levels of service delivery and quickly determine value for money. External audit services also often expose risks to building owners and users including incorrect storage of hazardous chemicals, non-compliance with OH&S requirements, test & tag issues and illegal subcontracting.

The most common way of auditing commercial cleaning is visual standard auditing. Cleaning is often complained about but rarely are complaints quantified on a realistic performance rating scale.  Consequently, when cleaning is audited, the performance criteria is often subjective and potentially adversarial, while the outcomes can be manipulated by either the service provider or the customer to provide predetermined ratings rather than a realistic performance appraisal.

It is critical that facility Cleaning contracts have clearly defined performance measures and a service delivery rating system that is easy to understand, that defines a high but achievable performance standard and that audits are conducted regularly to ensure consistent performance and value for money from service delivery.

The first step to a fair and realistic cleaning auditing system is to develop and implement a detailed cleaning scope which includes the tasks and the frequency and also a concise descriptions of expected outcomes for each task (Key Performance Measure or KPM). This removes much of the subjectivity as there is a clear description of the standards that are expected with the contract.

To read more on auditing cleaning please click on this link to Brian Clark’s article on Linkedin..

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What is Contract Performance Management?

Contract Performance Management is good news for property owners and managers and for the cleaning industry. When properly instigated, it provides sustainable contracts with measurable deliverables and  a level playing field for service providers as it spells out and measures the expectations and required delivery standards over the life of a cleaning contract.

There’s an old saying that you can’t manage what you can’t measure, but how do you measure an intangible service, such as cleaning? Risk mitigation has fuelled a need for accountability and transparency of building service contracts and facility managers are now demanding to know what actually goes on in cleaning operations.

Performance management incorporates the introduction of exacting specifications for cleaning coupled with key performance measures (KPMs) for tasks, equipment, environmental performance, safety and training which, in turn, are audited to provide measurement through key performance indicators (KPIs). This ensures that there is a framework in place that accurately describes the work to be performed and how outcomes will be measured and quantified.

The team at FM Contract Solutions has developed and introduced comprehensive contract performance management systems and Performance management and Cleaning auditing Software that allow Facility Managers to monitor all aspects of Contract Service Delivery and ensure that contractors adequately address OH&S, risk management, environmental impact and sustainable work practices in line with sustainable purchasing guidelines. While some contractors may resist it, a more prescriptive approach will provide measurable outcomes and provide sustainable contracts that could mean the end of the industry price spiral.

To read the full article on Linkedin  Click here…

 

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