Evaluation of Cleaning Tenders

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Evaluation of Cleaning Tenders

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FM Contract Solutions provides organisations with expert evaluation of cleaning tenders.

Procurement of cleaning services is not as straightforward as it looks and making the wrong choice may expose organisations to unacceptable risk.  Organisations can limit risks by employing expert evaluators to participate in and advise on evaluations of tender responses and interviews with short-listed contractors.

The Australian commercial cleaning industry has a chequered history in compliance with employment laws and obligations under the FairWork Act (2009).  In 2016, the FairWork ombudsman conducted random audits of the cleaning industry and found that 33% of commercial cleaning companies were not paying their employees correctly.  Whilst most companies are compliant, the use of sub-contract and labour-hire business models by those who attempt to flout employment law exposes their clients to significant risk and the Client may be liable to legal action and recovery of unpaid and under-paid wages under the Accessorial Liability provisions of the FairWork Act.

Even large organisations can find their reputation tarnished when their contractors break employment laws.  FairWork Australia conducted a enquiry into the procurement of cleaners for Tasmanian Supermarkets which established widespread and significant underpayments to over 90% of cleaners in Woolworth Tasmanian Supermarkets.   In  2018, the Australian Senate published a report into the Australian Cleaning industry entitled ‘Wage theft? What wage theft‘.  Chapter 3 of this report, entitled ‘The exploitation of cleaners in Woolworths’ supply chain‘, noted that ‘ The FWO report ultimately concluded that Woolworths’ approach to procurement and the oversight of its cleaning contracts contributed to this culture of non-compliance.2′.

Cleaning contractors who utilise business models that maximise profits by underpaying workers have become expert at hiding them from potential and existing clients.   The Senate report noted that ‘there will always be rogue, exploitative operators who choose to function outside of the legal, and most certainly voluntary, compliance frameworks.’

FM Contract Solutions cleaning contract evaluators know the cleaning industry back-to-front.  They understand labour allocations, the relevant awards, contract costings, contract sustainability and the technical and operational aspects of cleaning and can uncover the hidden side of a contractor’s offer.

Don’t risk the reputation of your organisation.  Contact FM Contract Solutions now for an obligation free discussion before you go to contract.

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Green Checklist for Cleaning Management

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By Brian Clark CEO FM Contract Solutions

Building & Facility Managers are being asked to develop and implement programmed cleaning services within a green framework. While this might look simple, it can be reasonably complex as it guides every decision that you will make on chemical, equipment, product, process, suppliers and personnel. Here is a short, but by no means complete, checklist for going green with your cleaning operations.

  • Clean during the day. Think about it. Many cleaning processes can be done during the day such as public area maintenance, restroom cleaning, spill management, waste removal and so on.  Day cleaning brings the environmental services staff into direct contact with the building community. It humanises and empowers staff, your green program becomes a visible initiative, your building standards are consistent during working hours and it will have a massive impact on energy usage as cleaning time at night will be minimised.
  • Chemical. If you think that green is simply changing chemicals, think again, as chemical plays a very small part of a green cleaning program. However, chemical management is important in three ways. Firstly, the selection of chemicals that clean effectively and break down quickly in the environment is critical. This does not mean replacing cleaning solutions with vinegar and baking soda.  Many ‘natural’ products require the use of much more water and energy to remove soil while poor cleaning outcomes will reduce the life cycle of furnishings, fixtures and coatings, all of which puts pressure on non-sustainable resources. Secondly, chemical management systems such as dispensing centres combined with appropriate staff training are required to minimise usage of & human contact with cleaning solutions. Thirdly, selection of products should focus on those that are manufactured from sustainable ingredients rather than oil-based ingredients.
  • Equipment Selection: The decisions that cleaning management makes on equipment and products will be influenced by factors such as durability, reliability, recyclability, water efficiency and energy usage, rather than initial capital outlay. Energy usage is defined not so much by how much power the equipment or the process uses but by the energy it saves in lighting and ventilation in the day to day cleaning processes, by cleaning faster and/or by allowing the cleaning to be done in daylight hours. Poor quality equipment or equipment that is inadequate for the needs of the facility may cost a little less but will impact on the lifecycle of floor coverings and fixtures, water and energy usage and human health and wellbeing – for both building users and workers.  Older equipment can be recycled rather than sending it to landfill. Cleaning machinery can contain significant quantities of aluminium, copper, steel, brass, polyethylene and other recyclable plastics and manufacturers are beginning to design with recyclability in mind. Encourage suppliers to take back redundant equipment for a small fee to pull it down for recycling and/or for parts and request a certificate certifying the percentage that was recycled.
  • Water Usage: Water is the most valuable raw material for cleaning and in Australia and many parts of the world it is becoming a precious commodity. Therefore water efficiency guidelines are one of the key platforms of a green greening program. These guidelines will affect the way in which water used in cleaning processes is sourced dispensed, mixed and disposed of. Water efficiency will also have a major bearing on equipment and processes that you use to maintain your facility to a high, healthy standard.
  • Waste Water Generation:   Waste water from building cleaning operations contain chemical, biological, oils and greases, plastic and similar synthetic fibres and suspended particulate matter. It is critical that cleaning operations are conducted using equipment, materials and processes that minimise, filter and control waste water volume and contaminates in waste water. Cleaning management should work with clients, employees, suppliers and sub-contractors to select processes to minimise waste water generation and contaminants to the external environment. Cleaning managers must provide regular training of employees to create awareness of and understand the types and risks associated with wastewater and strategies to reduce emissions.
  • Sustainability: The key to sustainability is to minimise the quantities of materials that are used in cleaning the facility and, wherever possible, chose products, packaging and equipment that are manufactured with a low carbon footprint and that are, in turn, manufactured from raw materials that are renewable, rather than finite. For instance, many chemicals and plastics are manufactured from oil-based raw materials. However, there are an increasing number of products that are based on plant and mineral based extracts. Packaging needs to be kept to a minimum and all packaging needs to be recyclable and actually recycled. Solid waste from the building needs to be separated and recycled where feasible to minimise material going to land fill and consider treatment of grey water which can be utilised for grounds maintenance.
  • Processes: The selection of cleaning process is critical in a green program. For instance, augmenting water extraction with Encapsulation in carpet maintenance will provide far better outcomes and has the ability to reduce water usage, energy requirements and generation of wastewater by more than half. However, sometimes the green benefits of a new cleaning process may actually be grey. It is important to check out the supply chain and manufacturing processes and trial new ideas and audit the outcomes before implementation of a new product or process.
  • Dust Management: Green is about protecting the health of building users.  People spend approximately 90% of their time indoors[1].  Dust is a pollutant and the indoor environment may be the major source of exposure for building users. Surface dust in buildings consists of organic particles such as human skin cell, hair and food residues plus inorganic particles including building material, fibres and plastics and gram negative bacteria.[2]  Cleaning process should focus on dust containment and dust removal e.g. Hepa filtered vacuums and damp dusting with microfibre rather than dust disturbance.  Feather dusters have no place in the green cleaning environment.
  • Training: All building staff and occupants are an integral part of a green cleaning program. Its success depends on their support and understanding of green cleaning processes and practices. Careful change management is integral to successful implementation of green cleaning practice. The goal is to implement cultural change. Cultural change incorporates a holistic change in attitude, beliefs, practice and thinking by all members of the building community, not just the cleaning staff. Integral with green is comprehensive education, training and involvement of staff in the program as well as internal marketing and communication to the owners, guests and users of the building to ensure understanding of, and full commitment to, the green cleaning program.
  • Planning and evaluation: Green cleaning is a holistic program of evaluation, planned implementation and continuous improvement and needs to be continually monitored and audited to ensure that the desired outcomes are achievable. A green program consolidates products, procedures and training combined with ongoing assessment of the immediate and cumulative effect of the cleaning program on people, the building life cycle, the environment and sustainable resources. The outcomes of a green cleaning program have to be demonstrable, measurable and consistent with the environmental objectives of the building owners, building users and the community.
  • Supplier Selection: With green, your supplier becomes a partner and every aspect of the supplier’s operation, product utilisation and supply cycle have to be taken into account in supplier selection. The credibility and commitment of the supplier to designing, manufacturing and serious commitment for sustainability are critical in selection of equipment and products. Factors such as their distance from the facility, manufacturing practises, their environmental footprint and the source of their products will have a major impact on carbon emission reduction and sustainable resources.

This is a dramatically different approach to traditional practises. One of the most positive outcomes of green cleaning, from an industry perspective, will be the increased standing of the cleaning service department within the building hierarchy, and the community as a whole.

In the 80’s, many professions were renamed or given new titles in a wave of political correctness. Repairmen became Maintenance Engineers, secretaries became Administrative Assistants and Computer nerds became I.T Technicians, but cleaners remained cleaners. However, some in healthcare and Hospitality industries took pity, and, perhaps, in an effort to define the true role of cleaning, renamed cleaning departments as ‘Environment Services & Management’. That title could not be more appropriate for cleaning services in the 21st century.

FM Contract Solutions are Commercial cleaning Consultants.   For assistance with you building cleaning issues please contact us.



[1] https://soe.environment.gov.au/theme/ambient-air-quality/topic/indoor-air-quality-2

[2] Gyntelberg, F. , Suadicani, P. , Nielsen, J. W., Skov, P. , Valbjørn, O. , Nielsen, P. A., Schneider, T. , Jørgensen, O. , Wolkoff, P. , Wilkins, C. K., Gravesen, S. and Norn, S. (1994), Dust and the Sick Building Syndrome. Indoor Air, 4: 223-238. doi:10.1111/j.1600-0668.1994.00003.x

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Contract Performance Management Seminar at Ideaction 2017

Brian Clark of FM Contract Solutions will be presenting a seminar on Performance management of cleaning contracts at Ideaction 2017.  Ideaction is the annual conference of the Facility Managers Association of Australia.

The seminar will include an overview of Government requirements for determining value-for-money in Government tenders and focus on avoiding risks with sham contracting, the development of Outcome-based scopes of works, Contract specifications, pricing and labour benchmarks, tender evaluation and performance management of the contract to ensure measurable and consistent outcomes.

This seminar is a must-see for Facility Managers in the Government and Corporate Sector that are attending Ideaction 2017.

Brian Clarks’s seminar is scheduled for 9:30 am on Monday 15th May 2017, at the Gold Coast Convention and ExhibitionCentre (GCCEC), Level 1, Foyer E & F, Room 5.

For more information on Ideaction 2017 http://www.ideaction2017.com.au/ehome/index.php?eventid=220475&


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Risk Management for Cleaning Contracts – Avoid Corporate and Brand Damage

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It is critical that Corporations and Organisations develop strict criteria for Risk Management for cleaning contracts, whether they are existing or new contract arrangements.  FM Contract Solutions can help mitigate risk with expert consultancy in all areas of cleaning contract development, evaluation and PerformRisk management for Cleaning Contractsance management.

The Australian Cleaning Industry is largely unregulated and procurement of cleaning services can expose reputable organisations to significant Corporate risk and Brand damage.  The major risk is sham contracting arrangements that attempt to bypass employee entitlements, workers compensation insurances and state Payroll taxes in order to undercut competitors and to maximise profits.  When these arrangements are exposed both the cleaning company and, by implication, their customer can be named and shamed in the press and in Union and Fair Work Commission actions.  Companies that procure cleaning are procuring labour. Labour costs are regulated by the Fair Work Australia and the Modern Award.

A recent press report  http://www.abc.net.au/news/2017-04-27/hsu-accuses-cleaning-company-of-exploiting-workers/8473612  highlights the risk.  Another recent case created negative publicity for a major Retail organisation.  https://www.fairwork.gov.au/about-us/news-and-media-releases/2016-media-releases/may-2016/20160530-pioneer-personnel-litigation.   in 2015, Fair Work Australia reported that ‘1212 employees – including young workers, overseas workers and students – were found to have been short-changed almost $763,000.’  In 2016, an Audit of 54 Cleaning Service providers by Fair Work Australia found that 33 per cent of cleaning businesses were paying their workers incorrectly.

This is only the tip of the iceberg.  Reports in the media indicate that illegal sub-contracting is rife in Victorian Government schools with ‘Thirty-two Percent (of Cleaners..sic) are not being paid for their work and nearly one in five workers were working at schools and denied basic entitlements such as sick leave, annual leave and superannuation.’  As declared wages and entitlements form the basis for State Payroll tax then the unwritten implications are that Victorian Government may also be missing out on significant tax income in the form of State payroll tax, which is levied at 4.85% on businesses with combined Australian wages over $575,000 (YE June 2017).  This situation could have been avoided if Governments followed their own procurement guidelines and introduced stringent specifications into cleaning contracts and applied Performance Management principles to managing contract compliance and measuring and obtaining Value for Money.

Companies and Organisations that procure cleaning are procuring labour.  Labour costs are regulated by the Fair Work Australia and the Modern Award. The award rate for a Part Time Cleaner working between 6 pm and 6 am on a weekday is $24.57 per hour. When you add on Employee overheads including Holiday pay, sick pay, Long Service leave, Superannuation, Insurances, payroll tax, Operational Expenses and profit, the minimum cost for cleaning services is around $42 per hour plus GST.  If your organisation is paying less than this for outsourced after-hours cleaning services then there is cause for concern.

Contact FM Contract Solutions for expert assistance in procuring and Performance Management of Contract Cleaning Services.


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Free 30 Min Quick Consults at ISSA/Ausclean Expo Melbourne May 9th

Free 30 Min Quick Consults at ISSA/Ausclean Melbourne Expo May 9th

Preparing Tenders to Sell Value, not Price – ISSA will have business consultant, Brian Clark, at our ISSA Ausclean Expo stand waiting to answer your questions – at no charge!

Contract cleaners and suppliers spend a lot of time and money in preparing and submitting tenders. However, in many public tenders for cleaning services, over 60% of tender submissions are declared invalid or discarded in the early stages of evaluation. Why? Ask the hard questions and get some valuable and honest answers in your FREE ‘Quick Consult’ at the ISSA Expo. Melbourne Exhibition Centre May 9th & 10th.

Book in your ‘Quick Consult’ with Brian Clark, CEO of FM Contract Solutions, at the ISSA stand F3 – half hour time slots available. Email Kim Taranto to book  kimt@issa.com or call/text +61 410 300 117

For info on the ISSA Ausclean Expo go to

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Government Cleaning Contracts not meeting Procurement Guidelines

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Photo Credit Alan Light at end of Tunnel Flickr.com Modified by logo addition

The Majority of Australian Federal, State and Local Government Cleaning Contracts do not adequately reflect Government Procurement guidelines.

Value-for-Money in Government Cleaning Contracts

In 2003 the Australian National Audit Office issued a report entitled ‘Property Management’[1].  The Audit examined the delivery of a selected number of property-related service contracts and Contract Performance Management in selected Government agencies, including a focus on Cleaning Contracts.  The report noted that ‘none of the organisations used Performance based contracts for the delivery of Property-Related Services’.

The Key recommendation of the Report included the following statements ‘ANAO recommends that organisations develop formal processes that will enable the consistent and timely management of the performance of all contractors providing property-related services’ and recommends that ‘organisations regularly assess the performance of their property-related activity across a range of performance measures, incorporating both financial and non-financial dimensions.’

The Australian Government Procurement policy has a central tenet that ‘Value for money is the core principle underpinning Australian Government procurement[2].  Its procurement Guidelines state that Value for Money can be achieved and measured by a number of factors including accountability and transparency of contract activities.

The Qld Audit office in its Dec 2013 Report to Parliament[3] made the point that Queensland Government Departments have a legal obligation to obtain Value for Money for their contracts.  The review covered 62 goods and services contracts across 3 Departments and found that the audited departments ‘could not consistently demonstrate that they achieved value for money’ and showed a ‘lack of regard given to supplier performance at contract establishment and inconsistent performance monitoring throughout the life of the contract.

Procurement guidelines for all states and Territories echo the value for money mantra and the need for relevant KPIs and Performance Management in Contracts, but there is little evidence that this is applied to cleaning and related soft service contracts.

Government Cleaning Contract Procurement

As Procurement Consultants specialising in contract engineering and contract performance Management, we have examined many of the high value tenders for Government cleaning, waste and associated services issued by all levels of Australian Government over the last 5 years.  The  majority of tenders we examined for cleaning and related services issued by Government Agencies have used outdated and inadequate specifications, do not incorporate an adequate Performance Management framework and are generally not structured to ensure that Value for money, transparency and accountability of contractor activities can be measured and achieved.

The delivery of Cleaning and similar service contracts is primarily about labour management, with direct and indirect labour costs making up around 75% contract pricing.  The industry is adept at minimising labour to increase profits and less scrupulous operators cheat their clients and cut corners by withdrawing labour and flouting employment laws. Illegal sub-contracting arrangements are rife and contractors use these arrangements to underpay workers and circumvent state payroll taxes and Workers compensation requirements.  This can provide increased profit returns in excess of $10 per labour hour and exposes their clients to unacceptable levels of social, economic, corporate and legal risks.

As labour forms the highest cost component of these contracts it should be intrinsic in cleaning tenders to measure and benchmark labour and supervision allocations, contract on-costs and overheads as well as overall contract pricing to enable quantitative evaluation of tender submissions.  However, this essential metric is completely overlooked in many Government tenders.

The inability of Government agencies to measure and substantiate labour allocations makes Performance Management of these contracts virtually impossible.  This lack of transparency is compounded by inadequate specifications, poorly described outcomes and, in many cases, the contractor is responsible for measuring and reporting on their own service levels.  KPIs are generally related solely to the number of complaints and rather than the measure of service delivery, contract compliance and mitigation of risk.

The Private Sector has struggled with the lack of transparency of and the risks associated with the unregulated Cleaning Service industry.  This has given rise to the Cleaning Accountability Framework[4], and commercial property cleaning tenders are increasingly Outcome-based and are underwritten with detailed and prescriptive specifications coupled with cost and labour benchmarks to determine value for money and sustainability of offers.  Similarly, the contracts are structured in a Performance Management Framework with clear metrics and real time measurement of outcomes to enable consistent measurement of contract service standards and contract compliance and hence establish value for money.

Choosing the right Cleaning Consultant

These risks can be avoided by engaging Independent Contract Procurement Consultants.  An Independent procurement consultant can guide clients through the pitfalls of outsourcing services and provide a contract framework that enables transparency, accountability and measurement of service delivery.

A word of warning.  There are Companies operating in the procurement consultancy sphere that are owned, funded and/or managed by Facility Service providers that are advertising similar services for Facility Managers.   With these direct or indirect tie-ins to Service providers there is a potential conflict of interest, especially in the preparation and evaluation of Public or Private Sector Tenders.


Brian Clark is the CEO of FM Contract Solutions .  FM Contract Solutions provides Independent Procurement consultancy services, contract engineering, contract Management and contract management Software for soft service tenders and contracts.

This article was also Published in the March/April Edition of FM Magazine

[1] Property Management. The Auditor-General Audit Report No.19  2003–04 Business Support Process Audit. https://www.anao.gov.au/sites/g/files/net616/f/anao_report_2003-2004_19.pdf

[2] Commonwealth Procurement Rules. Australian Government Department of Finance. http://www.finance.gov.au/procurement/procurement-policy-and-guidance/commonwealth-procurement-rules/

[3] Contract management: renewal and transition:. Report to Parliament 10:2013-14 Qld Audit Office http://www.parliament.qld.gov.au/documents/tableOffice/TabledPapers/2013/5413T4168.pdf

[4] Cleaning Accountability Framework www.caf.org.au

Some consultants are owned by
Contract Cleaners

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Alwayt choose an Independent Contract Procurement Consultant are owned by Contract Cleaners

Important Information regarding Contract Procurement Consultants

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FM Contract Solutions are an Independent Contract Procurement Consultant Company specialising in Contract Engineering, Contract Performance Management and Consultancy for Soft Service Contracts including Cleaning, Waste Services, Security, Laundry and Housekeeping.  Our team have been providing leading edge professional procurement consultancy in the Facility Management Industry for over 16 years.

There are Companies operating in the procurement consultancy sphere that are owned, funded and/or managed by Facility Service providers that are advertising similar services for Facility Managers.  With these direct or indirect tie-ins to Service providers there is a potential conflict of interest, especially in the preparation and evaluation of Public or Private Sector Tenders.

FM Contract Solutions recommends that prospective clients ask these questions of all procurement consultants before engaging consultants to provide these services.

  1. Is the prospective Supplier of Procurement Services owned or partly owned by a company providing contracted Cleaning, Waste, Security or Sanitary Services?
  2. Are any Consultants employed or engaged by the prospective consultancy provider current employees, owners, in a management role or major shareholders of companies that provide contracted Cleaning, Waste, Security or Sanitary Services?
  3. Are any of the investors, Directors, shareholders or partners in the prospective consultancy provider current employees, owners, in a management role or major shareholders of companies that provide contracted Cleaning, Waste, Security or Sanitary Services?
  4. Does the prospective consultancy provider receive a commission, incentive or payment of any sort for the handover of contract leads or recommendation of companies that provide contracted Cleaning, Waste, Security or Sanitary Services?

It is also recommended that customers seek independent confirmation of a consultant’s employment status and background experience in these industries through client references and Social Media such as LinkedIn to confirm the experience, business status and independence of a Contract Procurement Consultant and Partners Agencies prior to considering engagement.

For more information contact Brian Clark CEO FM contract Solutions using our Client Contact form.

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Cleaning Consultants tip – Laundering Microfibre Cleaning Cloths

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FM Contract Solutions team of expert cleaning consultants often encounter cleaning issues relating to poor maintenance or lack of maintenance of Microfibre cloth. Effective Laundering of Microfibre cleaning cloths is essestial to maintain cleaning standards and prevent cross contamination.

Microfibre is, by design, a superior cleaning agent that attracts and holds onto a variety of organic and inorganic soils. If these contaminants are not effectively removed by the laundering process there will be a rapid deterioration in cleaning efficacy and increased risk for staff and building occupants. Microfibre cloths can act as an ideal breeding ground for bacteria growth and cross contamination.

It is important that contractors and in-house cleaning managers look closely at the care and maintenance of microfibre mops and cloths, with a particular emphasis on effective laundering procedures and protocols to minimise cross contamination.

Many cleaning contractors ‘clean’ their microfibre by manual rinsing or dipping the cloth in disinfectant. This is very poor practice as it does not release the soil load and can lead to rapid deterioration of cloths and mops and loss of cleaning effectiveness. Common Quat-based disinfectants, for instance, reduce cleaning efficiency of microfibre and have limited effectiveness in lowering bacterial contamination unless the cloth is thoroughly cleaned beforehand. Consequently, contractors could find that they are increasing their workload and exposing their workers and clients to health risks by spreading dirt and contaminants onto surfaces, rather than removing them.

To read more on this topic, follow this link to the full article on Linkedin

To read this article on the Australian Hospital and Healthcare Bulletin Click here..

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Auditing Cleaning to determine value for money

FM Contract Solutions have a national team of expert cleaning consultants auditing cleaning1-10 Audit Scale in commercial facilities. Professional cleaning audits provide a real-time snapshot of actual levels of service delivery and quickly determine value for money. External audit services also often expose risks to building owners and users including incorrect storage of hazardous chemicals, non-compliance with OH&S requirements, test & tag issues and illegal subcontracting.

The most common way of auditing commercial cleaning is visual standard auditing. Cleaning is often complained about but rarely are complaints quantified on a realistic performance rating scale.  Consequently, when cleaning is audited, the performance criteria is often subjective and potentially adversarial, while the outcomes can be manipulated by either the service provider or the customer to provide predetermined ratings rather than a realistic performance appraisal.

It is critical that facility Cleaning contracts have clearly defined performance measures and a service delivery rating system that is easy to understand, that defines a high but achievable performance standard and that audits are conducted regularly to ensure consistent performance and value for money from service delivery.

The first step to a fair and realistic cleaning auditing system is to develop and implement a detailed cleaning scope which includes the tasks and the frequency and also a concise descriptions of expected outcomes for each task (Key Performance Measure or KPM). This removes much of the subjectivity as there is a clear description of the standards that are expected with the contract.

To read more on auditing cleaning please click on this link to Brian Clark’s article on Linkedin..

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The case for Performance Management of Cleaning

Performance Management of cleaning contracts and other building service cRisk by Paul Cross 400ontracts is essential to  minimise the risks associated with illegal subcontracting. Illegal subcontracting or ‘labour hire’ is rife in the building service industry and it is critical that companies that participate in this practice are identified and eliminated in the tender process.

Performance Management and Illegal Subcontracting

The recent case where Myer terminated the contracts of its cleaning service provider after a Fairwork Australia investigation uncovered under award payments has yet again shone a negative spotlight on Australia’s cleaning Industry.

Illegal Subcontracting has caused, and continues to cause, significant damage to the reputation of cleaning industry. Building owners and building managers are responsible for the health, safety and working conditions of building occupants including contractors.  Cleaning Service providers who use ABNs to evade the payment of correct wages and entitlements, workers compensation and payroll tax expose not only their business but also their customers to significant risks and liabilities.  This risk has never been greater with ongoing crackdowns by Fair Work Australia,  the Australian Tax Office and State and Federal agencies.

Corporate Australia and Government is becoming increasingly frustrated and disillusioned with the cleaning industry and is taking a tough stance against suppliers generally whose actions may expose them to risk and damage to their brand. Risk mitigation has fuelled a need for accountability and transparency of building service contracts and facility managers are now demanding to know what actually goes on in cleaning operations.

FM Contract Solutions has developed and introduced comprehensive contract performance management systems and software for cleaning contracts and building service contracts that allows Facility Managers to ensure and monitor that contractors adequately address OH&S, risk management, environmental impact and sustainable work practices in line with sustainable purchasing guidelines.

Performance management of Cleaning Contracts incorporates the introduction of exacting specifications for cleaning coupled with key performance measures (KPMs) for tasks, equipment, environmental performance, safety and training which, in turn, are audited to provide measurement through key performance indicators (KPIs).  This ensures that there is a framework in place that accurately describes the work to be performed and how outcomes will be measured and quantified.

The outcome of Performance Managed Cleaning Contracts is better value for money, improved service standards and minimal risk.

For more information, contact Brian Clark 0448 341 935 or by email.

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