FM Contract Solutions have a national team of expert cleaning consultants auditing cleaning in commercial facilities. Professional cleaning audits provide a real-time snapshot of actual levels of service delivery and quickly determine value for money. External audit services also often expose risks to building owners and users including incorrect storage of hazardous chemicals, non-compliance with OH&S requirements, test & tag issues and illegal subcontracting.
The most common way of auditing commercial cleaning is visual standard auditing. Cleaning is often complained about but rarely are complaints quantified on a realistic performance rating scale. Consequently, when cleaning is audited, the performance criteria is often subjective and potentially adversarial, while the outcomes can be manipulated by either the service provider or the customer to provide predetermined ratings rather than a realistic performance appraisal.
It is critical that facility Cleaning contracts have clearly defined performance measures and a service delivery rating system that is easy to understand, that defines a high but achievable performance standard and that audits are conducted regularly to ensure consistent performance and value for money from service delivery.
The first step to a fair and realistic cleaning auditing system is to develop and implement a detailed cleaning scope which includes the tasks and the frequency and also a concise descriptions of expected outcomes for each task (Key Performance Measure or KPM). This removes much of the subjectivity as there is a clear description of the standards that are expected with the contract.
To read more on auditing cleaning please click on this link to Brian Clark’s article on Linkedin..
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