Performance Management of Government cleaning contracts is essential for Government Departments who have a legal obligation to obtain best value for money from their contracts. This is especially true with soft service contracts and in particular, Government facility cleaning contracts. Cleaning is a key factor in building maintenance as cleaning, or the lack thereof, can have a massive impact on asset life cycle, the Health and safety of building occupants and users and the productivity of building workers.
The standard of cleaning in Government buildings is critical to protect public assets and public health. The implementation of Contract Performance Management for Government Cleaning contracts will bring about measurable outcomes and high standards of service delivery.
Guides to Contract Performance Management
The Queensland government Department of Housing & Public Works Procurement Transformation Division has published an excellent guide on managing & monitoring supplier performance. The document is intended to serve as a guide to Queensland government procurement officers. However, it is a handy guide to had to any government or business seeking to procure goods or services. It addresses the need for contract-specific auditing to identify risks associated with supplier engagement and to take action to mitigate those risks.
The guide also recommends regular contract specific audits to monitor performance and identify and manage risks. FM Contract Solutions specialises in development of sustainable soft Service Contracts for cleaning, waste and grounds maintenance services. FM Contract Solutions also supplies Audit Services including Cleaning Audits, Grounds Maintenance Audits and contract compliance audits.
The Queensland Government guide also recommends that contractors provide ‘written reports on performance as one of the contract deliverables, for example, consultancies‘ as an additional mechanism for monitoring and managing the supplier’s performance. FM Contract Solutions recommend the implementation of CiMAS Contract Performance Management Software for monitoring and report generation. CiMAS offers a configurable reporting dashboard that enables viewing of contract performance in real time combined with powerful Data filters which enable users to drill down on data and deliver meaningful comprehensive performance reports quickly and easily.
The Australian National Audit Office (ANAO) also publish a handy guide to developing contracts and contract performance management.
All Government Departments and Organisations have a legal obligation to obtain value for money from their contracts. Contact FM Contract Solutions now for more information on how we can assist in developing and implementing Contract Performance Management strategies to make cleaning and other soft service contract activities transparent and accountable.
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